Refund policy
Return & Refund Policy
We want you to love what you ordered. If something isn't right, here's how returns work.
Return Window You have 14 days from the date you receive your item to request a return.
Eligibility To qualify for a return, your item must be:
- Unworn, unused, and in the same condition you received it
- In its original packaging with all tags attached
- Accompanied by your receipt or proof of purchase
Returns that do not meet these eligibility requirements may be refused or returned to the sender at the customer's expense.
Non-Returnable Items The following items cannot be returned or exchanged, under any circumstances:
- Fragrances/perfumes (opened, unsealed, or tester-used) — due to hygiene and resale restrictions
- Personal care and beauty products
- Swimwear and intimates, once hygiene seal/liner is removed
- Sale, clearance, or discounted items
- Custom, personalized, or special-order items
- Perishable, hazardous, flammable, or pressurized materials
How to Start a Return Email info@grantcorpllc.com with your order number and reason for return before sending anything back. Items returned without prior authorization will be refused and returned to sender at the customer's expense. Once approved, we'll provide return instructions and the return shipping address.
Return Shipping Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service — we are not responsible for return packages lost in transit.
Restocking Fee A 15% restocking fee may be deducted from your refund for accepted returns, to cover processing and handling costs.
Damaged, Defective, or Incorrect Items Inspect your order immediately upon delivery. If an item is defective, damaged, or incorrect, contact us within 48 hours of delivery at raheimr@grantcorpllc.com with photos of the item and packaging. Claims submitted after 48 hours may not be eligible for resolution.
Exchanges We do not offer direct exchanges. Return your original item for a refund (per the policy above), then place a new order for the item you'd like instead.
Refunds Once your return is received and inspected, we'll notify you of approval status. Approved refunds are issued to your original payment method within 10 business days of approval — refund posting times beyond that are determined by your bank or card issuer, not us. If more than 15 business days pass after approval with no refund received, contact raheimr@grantcorpllc.com.
Final Sale Notice By completing checkout, you acknowledge and agree to the terms of this return policy, including that sale items are final sale and non-returnable.